Order
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 By
George Simons, Carmen Vazquez, and Philip Harris
Hardcover 260 pages
- Acknowlegements
-
- FORWARD
SERIES
PREFACE
INTRODUCTION
CHAPTER
1: "WE ARE ALL IMMIGRANTS" AND OTHER HEADLINES FOR THE 21st
CENTURY
- Workplace
Headlines
- Immigrants
to Tomorrow
- Cultural
Stress
- The
Journey of Acculturation
- What
Is Culture
- Transcendental
Questions
- Cultural
Paradoxes
- CHAPTER
2: WHEN SYSTEMS CRASH
- Breakdowns--A
Managees Prime Concern
- Learning
from Breakdowns
- Unmanaged
Fallout Contaminates the Working Environment
- Fallout
Helps Us Understand Cultural Differences
- A
New 80/20 Rule
- Distinguish
Systemic Problems from Personal Issues
- What
We Don't Know
- Assuming
We Know
- Confirmation
Bias
- The
Rushdie Dilemma
- Close
Neighbors Have Real Differences
- Look
for the Context
- A
Cultural Continuum
- Mixing
Contexts Creates a More Loosely Knit Environment
- Creating
Common Contexts
- Multiple
Contexts.
- Managing
a Cross-Cultural Breakdowns
- CHAPTER
3: YOUR MOUTH, YOUR TIGER
- Saying
It Right
- Mindsets
for Communicating
- Mismatched
Contexts
- Negotiating
Across Cultures
- Small
Talk and Harmonious Relationships
- Managing
avBreakdown by Listening and Communicating
- Language
Barriers
- CHAPTER
4: MASTERING THE UNSPOKEN LANGUAGE OF CULTURE
- Economy
in Human Communication
- Diversity
in Human
- Communication
- Listening
and Nonverbal Communication
- How
to Listen Better
- CHAPTER
5: LEADING AND MOTIVATING A MULTICULTURAL WOREFORCE
- A
Global Cultural Vision
- Organizational
Vision and Information Systems Must Interact
- Multicultural
Synergy
- Diversity
and Executive Vision
- The
EXEC Formula
- Motivation-What
Else is Needed?
- Interviews
and Credentials Career Development and Employee Retention
- Bias
and Perception of Bias
- When
the Melting Pot Stopped Cooking
- The
Work Environment as Motivator
- Motivational
Speaking
- Penalties
vs. Participation
- You
Don't Have to Change
- Subtle
Discrimffiation and Intent vs. Impact
- From
Victim to Actor
- CHAPTER
6: MANAGING A DIVERSE STAFF
- Monocultural
Management
- Installing
an "Ouch!"
- System
- E
Pluribus Unum," The One and the Many,
- Using
Values to ManageIbose Who Are Different
- Cost/Benefit
Analysis, 119. Managing Prejudice with American Values
- Diversity
in Times of Stress
- The
Effect of Global Stressors
- How
Stress Affects Us
- Managing
Stressors
- CHAPTER
7: THE GIFTS OF FEEDBACK
- Feedback-An
American Peculiarity
- Feedback
as Empowerment
- Coaching
and Disciplining Across Contexts
- Paternalism
vs. Playing Fair
- The
"Sandwich" Approach
- Using
Feedback to Manage Diversity
- Drawing
the Line
- CHAPTER
8: REWEAVING THE ORGANIZATIONAL FABRIC
- Formal
and Informal Systems
- The
Organizational Fabric
- Reweaving
the Culture
- Organizational
Context Survey
- Benefits
and Risks of Strong Cult
- The
Making and Unmaking of Corporate Heroes, Telling Stories
- Choreographing
Culture Change, Images, Visions, and Continuity
- Mentoring
in a Multicultural Workforce
- CHAPTER
9: CAUTION WOMEN AND MEN AT WORK
- Women
Are in the Workforce to Stay
- A
New Tactical Position
- Women
as a More Tightly Woven Culture
- Gender
in Culture
- The
Male Managerial Model
- Capitalizing
on New Strengths
- Women
and Men, Teams
- Gender
and Subordination
- The
Not so Vanishing White Male
- Gender
Preferences
- CHAPTER
10: ALL ROADS LEAD TO EMPOWERMENT
- Obstacles
to Empowerment
- Much
Hierarchical Thinking Must Go
- Managing
Fear
- Managing
Adversarial Relationships
- Driving
Decisions Down
- Managing
vs. Empowering
- Working
in Tandem
- An
Example, 192. Self-Empowerment and Diversity
- Managing
By Values Leads to Empowerment
- The
5 C's
American
Cultural Solutions
- EPILOGUE
- APPENDIX
A- CULTURE'S CONTINUUM
- GLOSSARY
- BIBLIOGRAPHY
- INDEX
- ABOUT
THE AUTHORS
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