SHIPPING & RETURNS
SHIPPING
STANDARD ORDER
Each diversophy® game’s content is reviewed and updated regularly. To ensure that you receive the latest version, your order is not prepared until we receive it from you. You will receive an online version within 2 working days and a printed copy within 20 working days.
URGENT ORDER POSSIBILITIES
You may choose express or courier service at extra cost. Worldwide courier delivery services (TNT, 24 Express, UPS Express Saver, DHL Express) are available, prices start at about €200. Contact us for more info.
RETURNS
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
service@diversophy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@diversophy.com explaining the reason for the return.
To return or exchange your product, you should mail it to: George Simons, Résidence L'Argentière Bât-A, 637 Bd de la Tavernière, 06201, Mandelieu la Napoule, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without this.